{"id":12373,"date":"2022-07-17T13:02:18","date_gmt":"2022-07-17T06:02:18","guid":{"rendered":"https:\/\/algo.edu.vn\/?post_type=career&#038;p=12373"},"modified":"2023-03-28T11:10:29","modified_gmt":"2023-03-28T04:10:29","slug":"student-care-officer-eng","status":"publish","type":"career","link":"https:\/\/algo.edu.vn\/en\/career\/student-care-officer-eng\/","title":{"rendered":"Student Care Officer"},"content":{"rendered":"\n<p><strong>Department<\/strong>: Service<\/p>\n\n\n\n<p><strong>Reporting line:<\/strong> Head of Service<\/p>\n\n\n\n<p><strong>Working hours:<\/strong> 44 hours\/week, 8 hours\/day, 1,5 day off\/week<\/p>\n\n\n\n<p><strong>Location: <\/strong>D2 | D7 | B\u00ecnh Th\u1ea1nh | Ph\u00fa Nhu\u1eadn<\/p>\n\n\n\n<p><strong>Salary: 8.500.000 - 9.500.000 (gross) + incentives<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><strong>ABOUT US<\/strong><\/p>\n\n\n\n<p>The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?<\/p>\n\n\n\n<p><strong>JOB DESCRIPTION<\/strong><\/p>\n\n\n\n<p><strong>Customer Service (parents and students premium experience)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ensure parent &amp; student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.<\/li><li>Conduct parent touchpoint appointments (parent session, progress updates, graduation).<\/li><li>Do monthly student's progress update phone calls with parents.<\/li><li>Interact with Programming Tutors and Teachers on a daily basis to ensure student\u2019s learning progress at campus and notify parents when there are concerns.<\/li><li>Build a sustainable relationship with Parents through the regular face to face, phone call and email.<\/li><li>Effectively collaborate with other departments to ensure parents &amp; students receive timely support.<\/li><li>Follow strictly potential parents\/students\u2019 welcoming procedure<\/li><li>Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.<\/li><li>Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals<\/li><li>Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)<\/li><\/ul>\n\n\n\n<p><strong>Campus Operations &amp; Admin<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ensure campus\u2019s facilities, inventory, procurement procedures are strictly followed on a daily basis.<\/li><li>Weekly report to Service Manager for inventory restocking and updates<\/li><li>Enhance fun, safe learning environment, high quality classroom experience for all students<\/li><li>Daily reinforcement for campus\u2019 looks and feels<\/li><li>Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus<\/li><li>Ensure systems data compliance within campus.<\/li><li>Ensure well plan event flow &amp; student parent experience joining the event to maintain studying community<\/li><li>Ensure students are safely picked up on a daily basis.<\/li><\/ul>\n\n\n\n<p><strong>BENEFITS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Social insurance, health insurance and unemployment insurance according to the provisions of law<\/li><li>2-month probation with 100% salary<\/li><li>Incentives bonus when campus achieves monthly targets<\/li><li>12 days of leave\/year<\/li><li>Team building activities, birthday party, 13th month salary<\/li><li>Professional development and training, coaching opportunities<\/li><li>Learn how to code for beginners<\/li><li>Professional, young, friendly working environment<\/li><\/ul>\n\n\n\n<p><strong>REQUIREMENTS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Has experience in customer service (open for Fresh graduate)&nbsp;<\/li><li>Written and Verbal English proficiency (no need for certification, CV must be in English)&nbsp;<\/li><li>Passion for education, growth mindset and positive energy&nbsp;<\/li><li>Highly organized, proactive problem solver and attentive to details<\/li><li>Great interpersonal skills &amp; customer service oriented<\/li><\/ul>\n\n\n\n<p><strong>APPLY NOW!<\/strong> Send your English CV to <strong><a href=\"mailto:talent@algo.edu.vn\">talent@algo.edu.vn<\/a><\/strong> with the subject: <strong>[WEB]_Student Care Officer_Full name.<\/strong><\/p>\n","protected":false},"featured_media":0,"template":"","meta":[],"vi_tri":[],"class_list":["post-12373","career","type-career","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v21.4) - 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