{"id":14332,"date":"2023-03-28T11:07:24","date_gmt":"2023-03-28T04:07:24","guid":{"rendered":"https:\/\/algo.edu.vn\/?post_type=career&#038;p=14332"},"modified":"2023-03-28T11:07:24","modified_gmt":"2023-03-28T04:07:24","slug":"student-care-officer-part-time","status":"publish","type":"career","link":"https:\/\/algo.edu.vn\/en\/career\/student-care-officer-part-time\/","title":{"rendered":"Student Care Officer (Part-time)"},"content":{"rendered":"\n<p><strong>Department<\/strong>: Service<\/p>\n\n\n\n<p><strong>Reporting line:<\/strong> Service Manager<\/p>\n\n\n\n<p><strong>Working hours:<\/strong> Available to work on weekends and weekdays evenings (TBD by Line Manager)<\/p>\n\n\n\n<p><strong>Location: <\/strong>D2 | D7 | B\u00ecnh Th\u1ea1nh | Ph\u00fa Nhu\u1eadn<\/p>\n\n\n\n<p><strong>Salary: 50.000 (gross)\/hour<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><strong>ABOUT US<\/strong><\/p>\n\n\n\n<p>The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?<\/p>\n\n\n\n<p><strong>JOB DESCRIPTION<\/strong><\/p>\n\n\n\n<p><strong>Customer Service (parents and students premium experience)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Assist Full- time Service staff to deliver excellent customer service journeys for parents and students, from the start to the point of re-enrollment.&nbsp;&nbsp;<\/li><li>Demonstrate professional, proactive and supportive manner with Parents through face to face, service hotline phone calls and email interaction with guidance from Line Manager and Senior Service staff.&nbsp;&nbsp;<\/li><li>Interact with Programming Tutors and Teachers on a daily basis to ensure student\u2019s smooth learning experience in both offline and online classrooms.&nbsp;<\/li><li>Monitor students\u2019 attendance and safely pick-up by parents.<\/li><li>To be trained and support parent touchpoint appointments (parent session, graduation) only when&nbsp; assigned by Line Manager on special occasions.&nbsp;<\/li><li>Follow strictly potential parents\/students\u2019 welcoming procedure<\/li><li>Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.<\/li><\/ul>\n\n\n\n<p><strong>Campus Operations &amp; Admin<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Support Full-Time staff to maintain and keep track of campus\u2019s facilities, inventory, procurement procedures on a daily basis.<\/li><li>Enhance fun, safe learning environment, high quality classroom experience for all students<\/li><li>Daily reinforcement for campus\u2019 looks and feels&nbsp;<\/li><li>Align and take assigned actions from Line Manager on students\u2019 catching-up booking<\/li><li>Support campus event and service related tasks based on assigned task from Line Manager<\/li><li>Ensure campus opening and closing checklist are followed strictly<\/li><\/ul>\n\n\n\n<p><strong>BENEFITS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Professional development, training and coaching opportunities<\/li><li>Learn how to code for beginners<\/li><li>Professional, young, friendly, and supportive working environment<\/li><li>Team building activities, birthday party<\/li><\/ul>\n\n\n\n<p><strong>REQUIREMENTS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Fresh graduate who is driven and open to explore the fields of dynamic working experience in&nbsp; educational, customer service and technologies aspects<\/li><li>Passion about making positive impact on children\u2019s learning success<\/li><li>An excellent team player with positive energy<\/li><li>Open-minded for new development opportunities<\/li><li>Written and Verbal English proficiency (no need for certification, CV must be in English)<\/li><\/ul>\n\n\n\n<p><strong>APPLY NOW!<\/strong> Send your English CV to <strong><a href=\"mailto:talent@algo.edu.vn\">talent@algo.edu.vn<\/a><\/strong> with the subject: <strong><strong>[WEB]_Student Care Officer Parttime_Full name<\/strong><\/strong><\/p>\n","protected":false},"featured_media":0,"template":"","meta":[],"vi_tri":[],"class_list":["post-14332","career","type-career","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v21.4) - 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