Department: Service

Reporting line: Service Manager

Working hours: Available to work on weekends and weekdays evenings (TBD by Line Manager)

Location: D2 | D7 | Bình Thạnh | Phú Nhuận

Salary: 50.000 (gross)/hour

ABOUT US

The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?

JOB DESCRIPTION

Customer Service (parents and students premium experience)

• Assist Full- time Service staff to deliver excellent customer service journeys for parents and students, from the start to the point of re-enrollment.  
• Demonstrate professional, proactive and supportive manner with Parents through face to face, service hotline phone calls and email interaction with guidance from Line Manager and Senior Service staff.  
• Interact with Programming Tutors and Teachers on a daily basis to ensure student’s smooth learning experience in both offline and online classrooms. 
• Monitor students’ attendance and safely pick-up by parents.
• To be trained and support parent touchpoint appointments (parent session, graduation) only when  assigned by Line Manager on special occasions. 
• Follow strictly potential parents/students’ welcoming procedure
• Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.

Campus Operations & Admin

• Support Full-Time staff to maintain and keep track of campus’s facilities, inventory, procurement procedures on a daily basis.
• Enhance fun, safe learning environment, high quality classroom experience for all students
• Daily reinforcement for campus’ looks and feels 
• Align and take assigned actions from Line Manager on students’ catching-up booking
• Support campus event and service related tasks based on assigned task from Line Manager
• Ensure campus opening and closing checklist are followed strictly

BENEFITS

• Professional development, training and coaching opportunities
• Learn how to code for beginners
• Professional, young, friendly, and supportive working environment
• Team building activities, birthday party

REQUIREMENTS

• Fresh graduate who is driven and open to explore the fields of dynamic working experience in  educational, customer service and technologies aspects
• Passion about making positive impact on children’s learning success
• An excellent team player with positive energy
• Open-minded for new development opportunities
• Written and Verbal English proficiency (no need for certification, CV must be in English)

APPLY NOW! Send your English CV to talent@algo.edu.vn with the subject: [WEB]_Student Care Officer Parttime_Full name