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Chi tiết vị trí truyển dụng

Service Department
Ho Chi Minh City

Department: Service

Reporting line: Head of Service

Working hours: 44 hours/week, 8 hours/day, 1,5 day off/week

Location: D2 | D7 | Bình Thạnh | Phú Nhuận

Salary: 8.500.000 - 9.500.000 (gross) + incentives


The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?


Customer Service (parents and students premium experience)

  • Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
  • Conduct parent touchpoint appointments (parent session, progress updates, graduation).
  • Do monthly student's progress update phone calls with parents.
  • Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
  • Build a sustainable relationship with Parents through the regular face to face, phone call and email.
  • Effectively collaborate with other departments to ensure parents & students receive timely support.
  • Follow strictly potential parents/students’ welcoming procedure
  • Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
  • Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
  • Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)

Campus Operations & Admin

  • Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
  • Weekly report to Service Manager for inventory restocking and updates
  • Enhance fun, safe learning environment, high quality classroom experience for all students
  • Daily reinforcement for campus’ looks and feels
  • Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
  • Ensure systems data compliance within campus.
  • Ensure well plan event flow & student parent experience joining the event to maintain studying community
  • Ensure students are safely picked up on a daily basis.


  • Social insurance, health insurance and unemployment insurance according to the provisions of law
  • 2-month probation with 100% salary
  • Incentives bonus when campus achieves monthly targets
  • 12 days of leave/year
  • Team building activities, birthday party, 13th month salary
  • Professional development and training, coaching opportunities
  • Learn how to code for beginners
  • Professional, young, friendly working environment


  • Has experience in customer service (open for Fresh graduate) 
  • Written and Verbal English proficiency (no need for certification, CV must be in English) 
  • Passion for education, growth mindset and positive energy 
  • Highly organized, proactive problem solver and attentive to details
  • Great interpersonal skills & customer service oriented

APPLY NOW! Send your English CV to talent@algo.edu.vn with the subject: [WEB]_Student Care Officer_Full name.

Vị trí khác

Account Department
Ho Chi Minh City
Service Department
Ho Chi Minh City
1 2 3 5
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